Where to donate used goods in Ottawa

If you cannot move it yourself

These 7 will come to you in Ottawa. Everyone else on this page is drop-off.

• Comptoir Saint-Vincent de Paul de Hull — The main option on the Quebec side, and one of the few places anywhere in the region that takes furniture, mattresses and large appliances together. Their trucks collect donated items in good condition in the Hull, Aylmer and Gatineau sectors — phone 819-776-1068 to arrange. No fee is stated for donation pickup; delivery of items you buy is offered at reasonable cost. Site is in French.
• Diabetes Canada — Declutter (Diabetes Clothesline) — Free home collection, but only when they have a scheduled run in your area — enter your postal code on their site to check. Items must be in sealed bags or boxes under 40 lb and left on the doorstep; loose items are not collected.
• Electronic Recycling Association (ERA) — Ottawa — Pickup exists but is not automatically free: ERA will dispatch a truck for large quantities of electronics, and charges are based on location, the number of items and the services required. They note costs are sometimes waived during their yearly promotions or for members and high-value donations. Book through the pickup form on their page or call 613-518-4467 (toll-free 1-877-9EWASTE). What distinguishes them from a shredder is that working devices are wiped and refurbished for donation rather than destroyed.
• Habitat for Humanity Greater Ottawa ReStore — Pickup is offered free of charge, but their own form page says not all donations qualify and — read this before you plan around it — that pickup is CURRENTLY LIMITED TO KITCHENS AND LARGE APPLIANCES under restrictions the page still attributes to COVID-19. That notice may be stale, so call 613-749-9950 or email donation@habitatgo.com before assuming a sofa will be collected. Terms they do state: requests are answered in 24-48 hours, pickups generally need one to two weeks' notice, items must be ground level and accessible or have service elevator access, must be free of rips, stains, odours and pet hair, and the driver has final approval. Request form at https://habitatgo.com/restore/restore-pick-up-form/. They also advise calling before donating, since what they can take shifts with stock levels.
• Helping With Furniture / Aidons avec des meubles — A service fee applies. Their booking page states plainly that a service fee will apply and that your address must fall inside the HWF designated pickup zone; you enter the address in the map search at https://www.hwfottawa.org/eng/request-a-pickup and, if it is in the zone, complete the request form. For addresses outside the zone they refer donors to an independent mover. Free drop-off during the two weekly windows is the cheaper route. The fee amount is not published — confirm when you book.
• Shepherds of Good Hope — They will collect, but only in defined circumstances: if you are elderly, disabled or without transportation, or if the donation is too large to transport safely. Their stated limit is a 30-minute driving radius of the downtown location. Arrange it by emailing donate@sghottawa.com. Drop-offs are taken between 8:00 a.m. and 4:00 p.m.
• The Ottawa Mission — They can arrange donation pick-ups within Ottawa on request — call 613-234-1144 ext. 428 or email donations@ottawamission.com. Worth knowing before you load the car: this is a men's shelter with limited storage, and household goods, furniture and used clothing are all on the cannot-accept list. New items are what they are asking for.